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Client Testimonies
Below are quotes from letters written to Kimco Controls from clients who were thankful for our attention to detail and dedication to high quality service.
"You guys are the best at providing us with support!"
– Ross – Electrical Lead Hand, SD# 83
"Thank you for the revised quote. Not too often these days one encounters this kind of honesty and integrity in business dealings. Thank you for that."
– Jarek – Manager, Operations and Project Assessment, Fortis BC
"I would like to take this opportunity to mention how pleased I am with the level of service that we received with regards to Kelowna Law Courts AHU-2 blower motor replacement. We received very prompt service and the level of expertise from your technicians was top notch. This is why Kimco Controls continues to be a preferred service provider for BLJC-WSI. It was a pleasure working with you all."
– Colin – Building Maintenance Engineer, BLJC–WSI
"Happy Holidays, and thanks for your great service in 2010 – look forward to working together in the new year."
– Paul – Senior Property Manager, Callahan Property Group Ltd.
"Thank you again for all your help and your quick follow up on the situation. I really appreciate the fact that we can count on you to be there in an emergency"
– Deborah – Facility Manager, BLJC–WSI
"I just wanted to let you know how much I appreciate your help in resolving my office cooling problems which have been an issue for about six years. I have tested it out in a few hot days now and all is working very well. I didn't realize what I had been able to get used to until it was fixed! Your staff does a great job in taking care of us and that must mean the boss is doing something right"
– Marc Faubert, CA – Hussey Faubert & Co. Inc., Kelowna
"I would be remiss if I did not acknowledge Kimco's exceptional service yesterday afternoon. I was hoping Kimco would be able to respond to a 'no cooling' call on a busy Friday (temperatures in the mid 30s), however you guys did one better – your technician Dennis was on site in less than half an hour of my email and this morning the problem appears to be fixed. Thanks Dennis.
It's service like this that keeps Kimco ahead of the rest of the pack. Thanks to Rob (Dispatcher) too, and keep up the good works!"
– Paul – Facilities Coordinator, FortisBC Kelowna
"Just a quick note of thanks to be passed onto the Kimco "brass". The crew doing the work here continue to be very professional, courteous and accomodating as they go about their daily business. Our collective thanks."
– Andy – Logistics Manager, Material Services, Interior Health
"Your company and your crew did an exemplary job on this project. Everything was professionally done and always timely. It was a pleasure working with you. We hope to do it again soon."
– Phil – Mainstream Mechanical Ltd., Re: Grand Forks Museum / Art Gallery
"I really appreciate your prompt attention to this matter and the detail you have gone into. I am very impressed with your operation and will get your service contract to you in the next day. Thanks so much."
– Bob – Operations, Worman Building
"Another big thank you to Kimco for the quick response last evening for making sure all our equipment was working after the big storm and power outage. I was here but was unable to get any cooling out of 2 of the 3 RT units in the back after the power came back on so I thought best to dispatch Kimco at around 6:30 pm rather than wonder if the graveyard shift might call you in the middle of the night. Thanks again for the great service – 2 nights in a row! And of course always"
– Janice – Facility Manager, SNC–Lavalin Profac
"Thank you for your excellent response on the cooling problem last week at the office on Norris Rd. I know that Kimco does do excellent work for us, but it's great that the Client also gives positive feed back. Please share this with your employees, great work"
– Ron, R.P.A. – WSI, Maintenance Team Leader, Kelowna
"What great service from not only the lady who took the call at the WSI call centre understanding it's urgency but as well Ed Bradbury from KIMCO, who stepped up to the plate and did an exceptional job."
"How I wish that there was at least one other company in Kelowna that was half as reliable as Kimco, my hat is off to you guys. As usual, thanks a lot. Thanks for being there for us throughout 2003. A very satisfied customer"
– Data Group International
"I have just spoken with my technician on site and he mentioned how well the controls have worked and how co–operative Kimco Controls has been to work with.
I would like to take this opportunity, on behalf of Western Mechanical, to thank you very much and commend you on your thorough work. It must be pointed out that over the past couple of years in balancing – this quality of controls installation and co–operation is very rare!"
– Western Mechanical Services Ltd.
"On behalf of my firm, I would like to recognize the extraordinary effort expended by your employee on one of our mutual projects. Your firm has consistently shown levels of professionalism well beyond your peers in the controls business, and I consider myself fortunate to be able to get the opportunity to work with you"
– R.A. Bruce & Associates Inc.
"The Kamloops Curling Club and the 1996 Brier Society would like to thank you for your help putting temperature censors into the ice for the 1996 Labatt Brier. To show our appreciation, we are enclosing two jackets with this letter. We hope you will wear them proudly"
"The submitted documents appear to be well and professionally prepared; a lot of other second tier control companies could emulate KIMCO!"
– Gerhard Albl Consulting
"Perfect! You have some fantastic guys you send us here! I have been very impressed by how patient and helpful they always are. Thanks again!"
– Nora Silzer – The Homestead
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